Terms & Conditions
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. Once order is processed it will arrive within 1-3 business days.
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded.
SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.
CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. Please take special note that we are not responsible for a package that has been shown delivered by the Sendle but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Soapy Bears or the Sendle to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via Sendle, please contact Sendle as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with sendle to resolve any situations that may arise..
PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.
PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says “This product has been processed in a facility that also processes ______”. It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Soapy Bears is not responsible for injuries or accidents.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Info@soapybears.com or by mail using the details provided below:
P.O Box 41, Royse City , Tx 75189, United States